Monday, February 05, 2007

Good Morning Class,

Today we are talking about what is important to ourselves and what is important to our clients.
Sometimes what we want and what our clients want is the same and sometimes different.
For example, we want to provide high quality service to our clients and they want to receive high quality service from us.
In this case, what we want is the same.
We may want to visit our clients as much as possible, but our clients may only want to see us when it is necessary.
In this case, what we want and what our clients want is different.

Our homework was to make a list of what's important to us and compare that to what is important to our clients.
Let's look at a few examples:

CHART

The more specific, the better
The more, the merrier
The fewer, the better
The bigger, the better


Homework for next week:

Enjoy the three-day weekend and see you next Tuesday the 12th of February.

Sincerely,

Matthew

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